Vocea clientului Banca Transilvania - Internet banking

Recenzii, opinii si reclamatii despre banci

Banca Transilvania - Internet banking

06 Ianuarie 2021

(sorry in English and written fast) For more the 15 years I have BT24 internet banking and decided to open Neobt Internet banking not knowing that my BT24 account will remain To open private the internet was no problem but could not find any information about transferring my company account. Here the drama started calling after waiting for hours online and finally after a complain things start moving, received a password to open the online account. Without knowing and surprised I saw in Neobt beside my company account also my private account that I opened before online. After logging in I changed my password and at the next login beside the sms code I was requested to put a new password. Put another password not working, before blocking the account put the sms code and two times the existing password, and surprised the application opened. A few times it was working but suddenly it didn't work anymore, after username and password it went automatic back to the start position. Tried a few times and called the support again, waiting waiting telling the problem, yes you entered the wrong password three times. Ok let’s make a new password, put name, in log data and CNP not working, your CNP is not correct, what I take it from my Romanian ID. No you have to put your date of birth, then your Dutch ID number without the last digit, WHY make it so complicated?? Opened Neobt and stay online I will change the password and the same problem after closing again ask two times the password. Try on another browser, ok but still the same problem, I will call you back........ Sir try this try that, not working, I will call you back. Sir, SOME clients have this problem it is a glitch in the software we are working on it, What after all this you tell me something you know and if you say a few clients I don't believe, Why don't you inform the client via the Neobt and BT 24 banking via a message? Losing all trust in a system that have to manage more internet banking systems I decided to close the Neobt internet banking accounts. So, call them like opening the account, the regulations are that you have to go to the bank to close the account. Sorry can you connect me through I don't agree with this am in the risk age, he just close the phone!!! Called back got a friendly person on the phone listened to my arguments that if you open this account online if necessary, with telegonic support you should also be able to close it this way. Especially because you don't close an account and not closing BT24. She agreed with me said these are the regulations, I did not make them and completed an internal complain form based on my BT account. I don't have the experience that things will change until the banks understand that the client is the base of their existence and that clients how big or small should be treated with respect and above all with a client friendly simple approach. Maybe we have to wait until most of the people have a bank account like for example holland where they give people presents and students credit to open an account. The approach is totally wrong and made a small survey in the company where I work of nearly 200 people. The outcome, 95% of the BT clients to said that they are to say it nice very unsatisfied with the service and procedures of BT bank. And example that stroke me was the story of one of my colleagues who told me the procedure with mobile banking when you change your phone number, terrible and for him even worse because just after he had to go abroad for his job. (I hope I never have to change my phone number again, he said!)

Johannes Keizer (, )

Banca Transilvania - Internet banking

17 Ianuarie 2020

Am un cont cu BancaTransilvania, pe care nu îl folosesc mult. Cu toate acestea, recent, am decis s? activez aplica?ia mobil? BT pe mobil ?i dup? o interac?iune telefonic? cu Banca Transilvania, a trebuit s? merg într-o sucursal? ?i s? aceasta problema. Dezam?gire mare s? a?tep?i 30 min la telefon pentru a fi informat ca nu te pot ajuta telefonic, nici m?car pt a actualiza adresa de coresponden?a. Interac?iunea telefonic? cu ei înseamn? o pierdere de timp, deci pentru acest serviciu primesc 0 stele. Cu toate acestea, în filiala Bistri?a este un angajat foarte bun, Raul Razvan Putilean, care a încercat tot posibilul s? ofere o experien?? foarte bun?, de?i într-o situa?ie specific?, ac?iunile sale erau limitate de colegii s?i si procedurile bancii. Its the kind of employee who likes to go the extra miles to satisfy its customers. Angajatul a ar?tat dorin?a de a ajuta, abilit??i excelente de a interactiona, a intelege problema si a ajunge la o solutie favorabila, astfel încât, pot numi o experien?? excelent?. Dup? aceast? experien??, m? pot exprima ca fiind cea mai bun? banc? din ora?, cu privire nu la serviciile grozave pe care le ofer?, pentru ca toate ofera aceleasi servicii insa prin puterea de a recruta oameni de calitate. Multumesc pentru aceasta experienta.

Dana Aruncutean (, )

Banca Transilvania - Internet banking

03 Martie 2017

Transferul bancar online intre banca Transilvania spre banca Tiriac dureaza 48 de ore? Folosim diligentele?

Daniela Spataru (Barlad, Vaslui)

Banca Transilvania - Internet banking

11 Ianuarie 2017

Am achizitionat serviciul de IB. Usor de utilizat, intuitiv Ok

Bucur Stefan (Bucuresti, Bucuresti)

Banca Transilvania - Internet banking

05 Februarie 2016

Buna ziua, Am facut o incarcare a numarului meu Orange prin seviciul internet banking al Bannca Transilvania. Cosider ca acest seviciu a fost gandit asa fel incat sa fraudeze clientii. Am sa argumentez de ce. 1.BT a amestecat in lista optiuniile de cedit cu optiuniile de minute. Asa ca am ales optiunie 7Eur. si am crezut ca primesc 7Eur dar am primit minute in schimb.Nu am locuit in tara in ultimii ani asa ca pentru mine optiunie inseamna: (citez din dex) Ac?iunea sau facultatea de a opta pentru ceva. Am optat pentru 7 Eur. astept 7 Eur. Corect ar fi fost Optiunie minute in valoare de 7 Euro. Si de ce nu, sa am doua liste una cu minute si una cu credit pentru a se evita confuzia 2. Cand am semnat pentru confirmare mesajul a sunat asa: "Numarul de telefon 074xxxxxxx va fi incarcat cu 7.00 EUR, iar contul dvs. va fi debitat cu suma de 38.12 RON." Apoi urmau detalii optiuniile. Ma grabeam si am citit doar prima parte, am dat ok. Numarul meu nu a fost incarcat cu 7 Eur. ci cu minute si sms Daca doreau sa fie transparenti puteau sa scrie: Numarul va fi incarcat cu minute si sms in valoare de 7Eur. Am sunat la banca si am vorbit cu mai multi angajati (unii nici nu aveau habar ca sunt si optiuni cu minute si de credit) ce mi-au dat dreptete dar au zis ca nu pot sa faca nimic. CE A MANCAT LUPU... in final am ajuns sa vorbesc cu unul mai "clontos" care se tot facea ca nu intelege unde e vina bancii... I-am explicat de cateva ori si am spus ca nu am alta pretentie decat banca sa suporte cei 38 de RON. si ca vreau un raspuns cu da sau nu. PUNCT CULMINANT! Angajatul raspunde: Stati sa ma consult. Mai trece ceva timp si vine raspunsul. Ne pare rau NU SE POATE. Cum o fi mers discutia acolo? Hmmm... Mentionez ca nu am avut nici o clipa intentia sa-mi incarc tel. cu minute deoarece aveam deja o optiunie activa de 5 euro.

Cozma Daniel (Iasi, Iasi)

Banca Transilvania - Internet banking

06 Mai 2015

Nu pot sa inteleg de ce, ca si minor, nu am dreptul la internet banking. L-am avut activat pe o perioada destul de lunga pana cand s-au gandit sa il inchida si primesc acelasi raspuns bine formulat : Nu se poate reactiva din cauza ca sunteti minor. Mi se pare o prostie ce spun. De ce la alte banci, nu este aceasta piedica? De ce doar BANCA TRANSILVANIA trebuie sa fie mai speciala decat ceilalti? Am folosit foarte mult acest serviciu, deoarece ma deplasez foarte mult si nu doresc sa verific sold-ul la bancomatele din alte tari. S-a putut trece cu vederea odata, nu vad de ce nu se poate si a doua oara.

Robert Murguly (Viseu de Sus, Maramures)

Inapoi sus